Return to Help Index
|International Shipping Information|
Your shipping choices and pricing will appear during checkout and may include: (USPS) United States Postal Service and DHL Express. Please note that not all shipping choices may be available for your country.
Your shipping options available will be dependent upon the weight of your order and the location we are shipping to.
To help you decide which method of shipping to choose, please review our list below that explains each shipping option:
United States Postal Service (USPS)
USPS Express Mail International
Delivery usually in 3-5 business days, tracking is available to major destinations, package is insured.While most packages are delivered within 3-5 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.
USPS Priority Mail International
Delivery usually in 6-10 business days, tracking is available to major destinations and package is insured. While most packages are delivered within 6-10 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.
USPS First Class Mail International
Delivery varies, tracking is not available, package is insured. While most packages are delivered within 15 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.
Attention International Customers: We screen diligently for Credit Card fraud! Due to the increasing high risk of fraud with accepting international orders, we have some restrictions in place to deter fraudulent activity. We reserve the right to delay the processing of your order until we have verified your credit card information. If we are unable to verify the legitimacy of the purchase transaction, we reserve the right to cancel the order and reverse or void the credit card charges associated with the purchase. Please note that we pursue all legal avenues - advise credit card companies, credit bureaus, and law authorities regarding any suspicious, attempted, or experienced credit card fraud.
To protect against credit card fraud, we MUST ship all credit card orders to the BILLING ADDRESS of the credit card. If you place an order with us to ship to a different country from the billing address on the card, we will NOT ship the order.
To facilitate processing of International orders, in some circumstances we may ask that one or more of the following items be sent to us via e-mail.
A front and back copy of the credit card being used to make your purchase.
A photo identification that contains a signature and matches the first and last name on the credit card being used.
A recent credit card statement that matches the first and last name on the credit card being used and the ship to address of the order.
While domestic customers should address warranty issues to the U.S. manufacturer or distributor, this is not possible for our International customers. Please contact Customer Service with concerns about faulty products that will be covered by manufacturer warranty.
Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us within 48 hours of receipt of your package. Customers with damaged packages can file a claim directly with us. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request the damaged product(s) be shipped back to us for verification.
Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. Customers with packages that have not been received after 10 Business days for Express Mail, 15 Business days for Priority Mail and 21 Business Days from shipment date, can file a claim directly with us. All packages shipped are insured for 100% of the package value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.
Please do not open a PayPal claim against the order, as this will further delay the process.
You may have to pay an IMPORT TAX upon receiving the package. This tax is charged by YOUR COUNTRY - NOT LA Parts House. You are importing goods into your country, so it is YOUR responsibility to pay all applicable taxes. Again - we cannot be held responsible for knowing the laws of your country. If an import tax is required, your shipping carrier (USPS) will collect it before delivering the package.
|Do you ship to my country?|
|Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.|
|What are my payment choices?|
|We accept payment via Visa, Mastercard, Discover, American Express, and Paypal payment for International customers. All items in our store are listed in US dollars.|
|When will my order ship and what are my shipping charges?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you. Please review our complete International Policies and Shipping Information beginning at the top of the page.
|What is the return policy?|
|Please see our Return Policy for complete details regarding our return policy.|